Shipping Policy

At Vella, we're committed to delivering your order as quickly and safely as possible.

Order Processing

• Orders are processed within 1–3 business days after they are placed.

• Once your order has been processed and shipped, you'll receive a confirmation email with tracking information.

Estimated Delivery

Most orders arrive within 7–12 business days after dispatch. While many customers receive their orders sooner, delivery times may vary depending on your location, carrier operations, weather conditions, holidays, and other factors outside our control.

Please allow up to 15 business days for your order to arrive before contacting our support team.

Tracking Your Order

Once your package has been shipped, you'll receive a tracking number via email so you can follow your order's journey in real time. Please note that tracking information may take 24–72 hours to update after shipment.

Shipping Delays

Although we strive to meet our estimated delivery times, occasional delays can occur due to customs processing, high shipping volumes, or carrier-related issues. We appreciate your patience and understanding in these situations.

Incorrect Shipping Information

Please ensure your shipping address is accurate before placing your order. Vella is not responsible for delays or additional shipping costs resulting from incorrect or incomplete address information provided at checkout.

Lost or Damaged Packages

If your order arrives damaged or appears to be lost in transit, please contact our support team as soon as possible. We'll work with the shipping carrier to resolve the issue and help find the best solution.

Need Help?

If you have any questions regarding your order or shipping, our support team is always happy to help. Please reach out through our Contact Us page, and we'll get back to you as quickly as possible.